You can contact us at 601156615673 within 7 days after receipt of the product to process returns and exchanges.
Confirm receipt – Apply for return or exchange- Customer service approved- Customer return the goods- Warehouse inspect and receipt
Review of returns and exchanges-Refund/ exchange
For returns and exchanges please indicate order number, name and phone number
We do not accept returns or exchanges under the following circumstances – Wore (such as label is cut ) and washed products
The product is damaged by the customer Underwear Washed or cleaned items
The product has been delivered for more than 7 days
If you send us back without contact.
If attachments such as labels or boxes are lost or damaged Products with tobacco smoke and perfume.”
We want you to be fully satisfied with every item that you purchase
If you are not satisfied with an item that you have purchased, you may return the item within 7 days of delivery for a full refund of the purchase price, minus the shipping, handling
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.
Contact our Customer Service Team for a Returns Authorization number.
In the case of shipping damages, please contact the carrier or our Customer Support department at Email
You can expect a refund in the same form of payment originally used for purchase within 7 days of our receiving your returned product.
Your refund will include the cost of the item, plus any applicable sales tax.
If you receive a damaged or defective item contact a Customer Support Representative within 7 days of delivery.
Please be prepared to supply the order number and item number from your original confirmation e- mail, as well as your e-mail address and phone number
We will make every reasonable effort to assist you with your return, we will pay shipping fee.
If you do not contact Customer Support you are responsible for all return shipping charges. Customers will only be charged once at most for shipping costs ( this includes retums):
No restocking to be charged to the consumers for the return of the product
If we are unable to contact you due to an unknown address or a long absence from product delivery, the item will be returned.
Please note that orders cannot be canceled after delivery COD orders will be shipped within 3 working days after the order is confirmed.
In case of other settlement (payment in advance), we will ship within 1-3 working days after the order is placed.
Delivery takes approximately 3-15 working days.
How much shipping and delivery?
A charge of RM10 will be charged if you use the COD delivery service You do not yet need to complete the order, as there are still a few more details that need to be entered before the order is completed.
When will my order arrive?
We will ship the goods within 24 hours after your order is placed.
Usually, from the day your order is shipped, you can showcase your new handmade purchase in around 3-15 business days. We also offer the option of express delivery during the payment process for some orders. Our shipping partner advertises express delivery in 3-7 business days. It is important to note that in some countries, you may need an additional 4-5 days for your local customs,
What if my order is later than expected?
If your order does not reach you within 15 working days, the best first step is to contact the local post office if they keep the parcel for you.
You will be surprised how often it happens!
No. Tracking will be sent via SMS.
If you feel your order is taking longer than it should, you’ve allowed a reasonable time for your local customs to see your great new item, and your local post office can’t help, contact us and we’ll see what we can do.
When contacting us, tell us your order number and the correct shipping address so we can assist you as soon as possible.
Where will my order be shipped from?
We have a departure point in Malaysia.
The system will match the departure point by default according to your order address.
Please read the item description to get a thorough understanding of the item specifications, compatibility, pricing and shipping conditions before ordering.
We are an online store dedicated to bringing you the best deals on various products.
with high-quality service and longstanding commitment to our customers, we continues to grow while setting new goals on providing a huge selection of the very best products, prompt shipping and exceptional customer service.
We are passionate about making it easier and pleasant for customers to shop online.
We hope you will find your favorite products and to see you as our returning customer.
You can cancel the order if you contact us within 18 hours of placing the order. To cancel an order, please send the order number and phone number to the email. For online payment orders, please note that the bank will charge a refund. Therefore, if you cancel the order, you will be charged RM20
If you have any questions please call us or contact us online.
Thanks for your cooperation
Email: [email protected]
Phone Number: 60134435251
Address : Pt 1120, Queenspark,
Jalan Taman Tg. Ahmad Panglima,
Kg Tanjung Chat, 15300 Kota Bharu, Kelantan